Betsy, an office professional in a healthcare organization, joked to a colleague, “After 12 years, I know my boss so well that I can finish her sentences!” Two weeks later, as a result of an acquisition, Betsy’s former boss was gone, and Bob, her new boss, was sitting in the executive suite.
Betsy’s relationship with Bob was awkward, at best. To start, Bob was 15 years younger than Betsy—he was her son’s age— and he barely talked to her. He seemed to be a quiet, do-it-yourself kind of guy, who liked to take his own calls, write his own letters and open his own mail.